How can active listening help you resolve conflicts?Īdapted from Exercise 4.2.1, Creating a Culture of Peace in the English Language Classroom by Alison Milofsky (United States Institute of Peace).
Ask the class which skills they observed in the demonstration. Have the student talk about their favorite holiday.
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Ask students for examples of how to be a good listener. Explain to the class that good listening requires active participation.Ask the class what listening skills, good or bad, that they observed.At the end of the conversation, ask the student how he or she felt while they were talking.When the one student starts to speak, the other student will start exhibiting good listening skills (nod, smile, show concern, or encouragement). Scenario 2: Demonstrating good listening skillsĪsk one student to talk about what he/she did over the weekend. When the one student starts to speak, the other student will start exhibiting poor listening skills (look at your watch, interrupt, avoid eye contact, look bored or impatient, tap your foot or fidget). Scenario 1: Demonstrating poor listening skillsĪsk one student to talk about what he/she did over the weekend. Tell students to observe you in the conversation. Ask two pairs of students to demonstrate for the class both poor and good listening skills.Examples: getting directions, helping a person, learning about someone, listening to music for entertainment, etc…. Ask students for situations that require listening.Asking open-ended questions like, “What happened? How did you feel about that?”.
Interested silence giving a person time to respond.Letting the other person finish what he or she is saying without interruption.Eye contact focusing on the other person.
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Materials: Core Principles of Active Listening Handout ( Download PDF - Requires free Adobe Reader) To explore the role of active listening in managing conflicts.To examine and practice active listening skills.This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts. It is an important first step to defuse the situation and seek solutions to problems. Active listening is a way of listening and responding to another person that improves mutual understanding. Do you provide an overview of your long-term strategic vision? Do you make it clear that they’ll need to make proactive decisions towards this vision?īy spending a few minutes answering these questions, you’ll make it so much easier to ensure your job description truly resonates.Rationale: Effective communication consists of both speaking and listening.Do you mention the hard and soft skills necessary for success, like working under pressure or great multitasking skills? Social work can be extremely intensive, physically and emotionally.For example, does your job description demonstrate that you care about your community? The staff on the front lines? Do you highlight your mission and vision throughout the text?.When you’re looking for a social worker, you want someone who is compassionate, hard-working, and prudent. Help your potential candidates quickly understand the reason they’re needed, so they’ll already have an overview of what you’ll be expecting so they’ll know if they’ll be a fit from the start. To elaborate a bit more, why are you looking for a new social worker? Does your team have an unmanageable caseload? Is your organization moving in a different strategic direction? There’s a very important one-word question you need to ask yourself and your team when drafting your job description.
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